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How do I access my items?After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
How can I print my passes?With most passes, we will send a link to a "Print-at-Home" page in your receipt email. From there, you can print your passes.
If you have lost your receipt email, you can request a new one here:
What do I do if I lost the link to my pass?Go here to request a new link to your pass:
* All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.
Why can't I find all my items in my pass?All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Still need help?Feel free to contact us for further help.
Phone: (888) 921-5333
Text: (888) 921-5333
Terms & ConditionsVouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Visit Carmel, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS"; without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Prix fixe menus listed on the Carmel-by-the-Sea Culinary Week Passport do not include tax and gratuity, unless otherwise stated. All menus, incentives and events are subject to availability and may change at any time. In order to receive the incentive offered at participating locations, purchase is required. If alcohol is offered as any part of Carmel-by the-Sea Culinary Week, recipient must be 21 years of age or older and must provide proof of age. See below for Sweepstakes Grand Prize Offer Terms, Conditions and Official Rules.
Carmel-by-the Sea Culinary Week Sweepstakes Terms & Conditions
I. NAME OF SPONSOR & ADMINISTRATOR
Carmel-by-the-Sea Culinary Week, hereafter referred to as “Sponsor.”
Madden Media, hereafter referred to as “Administrator.”
Open only to legal residents of California and must be 21 years of age or older. Any individuals (including but not limited to employees, consultants, independent contractors, and interns) who have, within the past six months, performed services for Carmel-by-the-Sea and Madden Media, and their respective parent, subsidiary, and affiliated companies and entities, their advertising/promotional agencies or vendors and the immediate family/ members of the same household of anyone so employed are ineligible., any organizations responsible for sponsoring, fulfilling, administering, advertising or promoting the sweepstakes or supplying the prize, and/or their respective parent, subsidiary, affiliated and successor companies, and immediate family and household members of such individuals, are not eligible to enter or play. "Immediate family members" shall mean parents, step-parents, children, step-children, siblings, step-siblings, or spouses. “Household members” shall mean people who share the same residence at least three months a year.
III. HOW AND WHEN TO ENTER
NO PURCHASE NECESSARY. Go to www.experience.carmelcalifornia.com and sign up for your free Carmel Culinary Week web-app passport. You must include your first and last name, country, zip code, e-mail, and phone number. Sweepstakes begins January 19, 2020, and ends on January 26, 2020. When using the free Carmel Culinary Week web-app passport, each “Check In” is an Entry to Win a Trip for Two to Carmel-by-the-Sea. Sponsor and Administrator are not responsible for failed, partial or garbled computer transmissions, or for technical failures of any kind, including but not limited to electronic malfunction or damage of any network, hardware or software. If for any reason the sweepstakes is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or other causes that corrupt or affect the administration, security, fairness, integrity or proper conduct of the sweepstakes, Administrator reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the sweepstakes. No responsibility is assumed for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, entries; or any problems or technical malfunctions of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or electronic entry to be received on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer related to or resulting from participation in or downloading any materials from this sweepstakes. In the event of a dispute over an electronic entry, prize will be awarded to the owner of the e-mail account, not the name on the entry form. Sponsor and Administrator are not responsible for mail or email that is lost, stolen, late, illegible, incomplete, damaged, mutilated, misdirected, altered, tampered with, or postage-due. Entries remain the property of Sponsor and Administrator and will not be returned or acknowledged. Participants must provide a valid e-mail. It is the sole responsibility of the entrant to notify the Sweepstakes Administrator in writing if the entrant changes his/her e-mail and or mailing address. To do so, write to: "Carmel-by-the-Sea Culinary Week" Winner, c/o Madden Media, 345 E. Toole Avenue, Tucson, AZ 85701. In case of dispute as to identity of a winner who entered the web-app, winner will be deemed to be the person who is the registered user of the e-mail address submitted in the winning entry.
IV. HOW AND WHEN WINNERS WILL BE SELECTED AND NOTIFIED
Grand Prize Winner will be selected at random on or about January 30, 2020 from all valid web-app entries. Winners will be notified by phone and/or e-mail. Odds of winning depend on the number of eligible entries received and the date on which your entry is submitted. Drawing will be conducted by Administrator. By participating, entrants agree to the Official Rules and the decisions of the Administrator, which shall be final and binding in all respects.
Deluxe 2-night stay at Hotel Carmel (Value $950), gift certificate to Brophy’s Tavern (Value $100), cooking class for two at Sur La Table in Carmel Plaza (Value $160). TOTAL PRIZE PACKAGE VALUE = $1,210.00. Package is valid through December 31, 2020. Package redeemable based on availability. Blackout dates and other restrictions may apply. Reservations are required in advance. Gift certificates are non-refundable, not exchangeable for cash. Federal, state and local taxes, if any, are the sole responsibility of the winner, who will receive an IRS Form 1099 reflecting the final actual value of any prize valued at $600 or more. Winners are not entitled to exchange or transfer prizes or to obtain cash or other substitutes, but Sponsor in its sole discretion may substitute prizes of equal or greater value. Prize is subject to availability. Sponsor is not responsible for cancellation or preemption of show/contest/event/meeting or for other circumstances that make it impractical or impossible to fulfill this element of the prize. This element of the prize has no approximate retail value, and if it becomes impractical or impossible to fulfill this element, Sponsor’s only obligation will be to provide the remainder, if any, of prize.
By participating, entrants agree to be bound by these official rules and the decisions of the Sponsor and the sweepstakes Administrator, which shall be final in all respects. By participating in this sweepstakes and accepting any prize that they may win, entrants agree to release Carmel-by-the-Sea, Madden Media, their parent, subsidiary, affiliated and successor companies, advertising and promotion agencies and prize suppliers, and each of their respective officers, directors, agents, representatives and employees, as well as each of their respective successors, representatives and assigns (collectively, the “Released Parties”) from any and all actions, claims, injury, loss or damage arising in any manner, directly or indirectly, from participation in this sweepstakes and/or acceptance or use of the prize. Entrants authorize the Released Parties to use their name, voice, likeness, biographical data, city and state of residence and entry materials in programming or promotional material, worldwide in perpetuity, or on a winner’s list, if applicable, without further compensation unless prohibited by law. Sponsor is not obligated to use any of the above mentioned information or materials, but may do so and may edit such information or materials, at Sponsor’s sole discretion, without further obligation or compensation. To claim prize, (a) winner must provide proof of age, identity and residency, (b) winner must sign and return affidavit of eligibility/compliance with rules, publicity/liability release and indemnification, and (c) winner’s intended guest(s) or travel companion(s), if any, must sign liability/publicity release, all within the time period specified by Sponsor.
VII. MISCELLANEOUS; WINNERS’ LIST
Void where prohibited. All federal, state and local laws and regulations apply. Administrator reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process and to cancel, terminate, modify and/or suspend the sweepstakes in the event of tampering or other circumstances, including but not limited to acts of God or civil disturbance that render it impractical or impossible to complete or fulfill the contest as originally planned. For the names of the prize winners, send a self-addressed, stamped envelope to "Carmel-by-the-Sea Culinary Week" Winner, c/o Madden Media, 345 E. Toole Avenue, Tucson, AZ 85701 by March 1, 2020.